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The Brent Carers Centre

Improving the lives of family carers in Brent

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Directory of services available to Brent Carers provided by local and national organisations (including emergency contact numbers)

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Ade Adepitan Short Break Centre

Services offered: , , ,

A centre of excellence in Brent for local children and young people aged 5 – 18, with profound and multiple learning difficulties, complex health needs, physical disabilities and autistic spectrum disorders.  They offer opportunities for them to enjoy new experiences and make a positive difference and for parents, in turn, to get the chance for valuable short break.

Tel: 020 8937 6700

Grove Park, London NW9 0JY

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Admiral Nurse Dementia Helpline, Dementia UK

Services offered:

Dementia UK’s national dementia helpline service, provided by experienced Admiral Nurses, providing practical advice and emotional support to family and professional carers of people living with dementia (including people worried about their memory).

Email address: helpline@dementiauk.org.

Tel: 0800 888 6678

7th floor, One Aldgate, London EC3N 1RE

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Age UK Hillingdon, Harrow & Brent

Services offered: , ,

Provide a range of services designed to improve the lives of older people in Brent, and as from mid 2018 Age UK Brent have now merged with Age UK Harrow and Hillingdon.

The services include a Befriending Service for people aged over 75 years old..

General email address: reply@ageukbrent.org.uk.

Tel: 020 8861 7980

Ground Floor, Vyman House, 104 College Road, Harrow HA1 1BQ

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Alzheimer’s Society

Services offered:

Provide information, support and guidance for anyone affected by dementia (including carers).  This includes the online “Talking Point” forum, which is a place where you can ask for advice, share information, join in discussions and feel supported.

Also, here is a link to “The Dementia Guide” which contains useful information if you are caring for someone who has been diagnosed with any type of dementia.

Tel: 0300 2221122

43-44 Crutched Friars, London EC3N 2AE

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Ashford Place

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A community resource centre (previously known as Cricklewood Homeless Concern) based in Cricklewood that provides advice and support on a range of issues.  These include homelessness, training, employment and health.

Also they run a Dementia Peer Support Project that is suitable for people living with dementia who have capacity to engage in a peer support role, as well as a Dementia Café.

Email address: info@ashfordplace.org.uk.

Tel: 020 8208 8590

60 Ashford Road, Cricklewood NW2 6TU

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Asian Women’s Resource Centre

Services offered:

A specialist women’s organisation that provides support to Black, Minority, Ethnic and Refugee women and children.  The Centre provides free, confidential and professional services to women and children through provisions of advice and information, counselling, advocacy, outreach and support groups and services.

Email address: info@asianwomencentre.org.uk.

Tel: 020 8961 6549

108 Craven Park, Harlesden, London NW10 8QE

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Association of Muslims with Disabilities

Services offered: ,

Group run by Muslims with disabilities for older people, people with disabilities and their carers.  Provide advice on benefits, health and disability issues.

Drop-in service for members on Saturdays between 10am and 3pm at Willesden Centre for Health and Care (Robson Avenue, London NW10 3RY).

Email address: ahmed_serroukh@yahoo.co.uk.

No website available.

Tel: 020 8830 3821

Tudor Mews, 1 Hawthorne Road, Willesden NW10 2NE

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BBS (prev. known as Brent Bereavement Services)

Services offered:

Provide a confidential service for individuals who request bereavement counselling or related advice.  The service is free to any Brent resident of whatever age or ethnic group and is provided by trained voluntary bereavement counsellors.

Email address: info@bbsonline.org.uk.

Tel: 020 8459 6818

395 Chapter Road, London NW2 5NG

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Beat (Eating disorders)

Services offered: ,

Provides information, advice and support to help adults and young people beat their eating disorders.

Adult Helpline no.: 0808 801 0677
Studentline: 0808 801 0811
Youthline no.: 0808 801 0711

Tel: 0808 801 0677 / 0711 / 0811

Unit 1 Chalk Hill House, 19 Rosary Road, Norwich, Norfolk NR1 1SZ

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Blue Badge Parking Scheme

Services offered:

The Blue Badge scheme is to help you park closer to your destination if you have mobility problems.  A carer can also apply for a Blue Badge on behalf of the person they care for, but the Blue Badge can only be used when the person they care for is travelling with them.  To check whether you are eligible to apply online click on the Visit website link.

For further information about the scheme click here.
Email address: independenttravelteam@brent.gov.uk.

Tel: 020 8937 5796

n/a

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Breathe Easy Brent (Support Group)

Services offered: ,

Breathe Easy Brent is a support group for people affected by a lung condition.  Friends, family and carers are also welcome.  Meetings are held the last Tuesday of every month.

Email address: colin_hawkey@sky.com.

Tel: 03000 030 555 (British Lung Foundation Helpline)

Avery Jones Education Centre, Central Middlesex Hospital (2nd Floor), Acton Lane, Park Royal NW10 7NS

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Brent Continence (Bladder and Bowel) Service

Services offered:

Brent Continence Advisors run clinics at Wembley Centre for Health & Care.  If you cannot attend a clinic you can you can make an appointment to be seen and assessed at home. For more details click on the Visit website button below.

Tel: 020 8795 6454

Wembley Centre for Health & Care, 116 Chaplin Road, Wembley HA0 4UZ

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Brent Council Adult Social Services Department (incl. OUT OF HOURS EMERGENCIES)

Services offered: ,

Telephone 020 8937 4300; or
visit in person; or
email Brent Customer Services: customer.services@brent.gov.uk ; or
complete Brent Customer Services Online Customer Enquiry Form.

Available during normal working hours, Monday to Friday (9am to 5pm).

For OUT OF HOURS EMERGENCIES telephone the Emergency Duty Team on 020 8937 5250.

Tel: 020 8937 4300

Customer Service Centre, Brent Civic Centre, Engineers Way, Wembley HA9 0FJ

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Brent Council Child Protection and Care Safeguarding Service

Services offered: ,

HOW TO REPORT ABUSE AGAINST A CHILD.  If you have concerns about a child being harmed or at risk of harm contact Brent Council Children’s Care Services on Telephone 020 8937 4300 (Monday to Friday between 9am and 5pm).

Outside normal hours contact Brent Council’s Emergency Duty Team on Telephone 020 8863 5250.

Tel: 020 8937 4300

Brent Civic Centre, Engineers Way, Wembley HA9 0FJ

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Brent Council Vulnerable Adult Protection and Care Safeguarding Service

Services offered: ,

HOW TO REPORT ABUSE AGAINST A VULNERABLE ADULT.  If you, or an adult you know is at risk, contact Brent Adult Social Services on Telephone 020 8937 4300 (Monday to Friday between 9am and 5pm).

Outside normal hours contact Brent Council’s Emergency Duty Team on Telephone 020 8863 5250.

Tel: 020 8937 4300

Brent Civic Centre, Engineers Way, Wembley HA9 0FJ

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Brent Council’s Flexible Childminding Pool

Services offered:

Brent’s Flexible Childminding Pool can help job-seeking parents and those who work unusual hours to find good quality, affordable childcare.  To find out more about the service, email the Children & Families Information Service at cfis@brent.gov.uk or telephone 020 8937 3001.

Tel: 020 8937 3001

Children and Families Information Service, Civic Centre, Engineers Way, Wembley HA9 0FJ

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Brent Dementia Primary Care Practitioners Service (incl. Dementia Nurses)

Services offered:

This is a service run by the Brent Memory Service.

Primary Care Dementia Practitioners provide advice and support to people living with dementia and their carers. This includes medication reviews, understanding the condition, maintaining independence, and other issues such as how to deal with challenging behaviour.

Email: brentmemoryservice.cnwl@nhs.net.

Tel: 020 8206 3950

Fairfields House, Roe Green, Kingsbury NW9 0PS

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Brent Gateway Partnership

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The Gateway to Support Services Hub delivers social care services and statutory advocacy for Brent residents.

They aim for people who need additional social care support to lead full and active lives where they are supported to be independent as far as they can be.  They also want people to have to choice and control over the support they receive.

The Hub provides a single point of access to three main services on Carers’ Support, Statutory Advocacy and Social Isolation.

Email address: info@brentgateway.org.

Tel: 020 3948 0600

Age UK Hillingdon, Harrow & Brent, Central Office 2 Chapel Court 126 Church Road Hayes UB3 2LW

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Brent Indian Association

Services offered:

Provide a range of services for the local Indian community.  Advice and casework in community care, employment, housing, immigration, welfare benefits, disability, older and young people’s issues.  Social and cultural activities.

Email address: info@biauk.com.

Tel: 0020 8903 3019

116 Ealing Road, Wembley HA0 4TH

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Brent Irish Advisory Service (BIAS)

Services offered:

BIAS runs a welfare advice service providing advice and support on entitlement to benefits, health and wellbeing and housing to carers from the Irish community living in Brent.

BIAS also run other projects including tea dances, and a day care respite service every Friday.

For further details, including how to make an appointment for the welfare advice service, contact BIAS.

Email address: info@biasbrent.co.uk.

Tel: 020 8459 6655

379-381 High Road, Willesden NW10 2JR

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Brent Libraries at Home and in the Community

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Library books delivered to your door.  This service is for people of all ages who find it difficult to get to a library due to a disability, age related problems, ill-health, caring responsibilities or similar.

Email address: homelibraryservice@brent.gov.uk.

Brent Libraries also provide books for loan to community venues such as nursing homes, schools, sheltered housing, hostels, youth centres, children’s centres and other community venues.

Tel: 020 8937 3460

n/a

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Brent Memory Service

Services offered: ,

The Brent Memory Service provides an assessment and diagnosis of dementia and provide ongoing support and information to people with memory problems and their carers.

If you are worried about your memory you must first go to see your GP, who if necessary will refer you to the Brent Memory Service.

Email: brentmemoryservice.cnwl@nhs.net.

Tel: 020 8206 3950

Fairfields House, Roe Green, Kingsbury NW9 0PS

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Brent Parent Carer Forum

Services offered: ,

Brent Parent Carer Forum (BPCF) is Brent Council’s official independent support group for families of children and young people with special educational needs and disabilities (SEND).  BPCF works with the council and other organisations to help design and develop services that improve the lives of children and young people with SEND and allow them to reach their potential.

BPCF encourages parents to have a voice and to raise awareness of their children’s needs by taking part in discussions and consultations with the council, schools and health providers.

The forum is free to join and open to all Brent parents and carers of children and young people with SEND up to the age of 25.

Email address: brentpcf@gmail.com.

Tel: 07956 499 300

TMO Office Block 97-135, Watling Gardens, Shoot-Up Hill, London NW2 3UB

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Brent Recovery & Wellbeing Service

Services offered:

Offer a free and confidential support service for individuals and their families and carers affected by drug and alcohol problems.

They operate from 2 main bases: one on Cobbold Road and the other in the Willesden Centre for Health, as well as across other locations in Brent.

Email address: info@wdp.org.uk or info.brent@wdp.cjsm.net.

Fax. no.: 0333 344 4658.

Tel: 0300 303 4611 or 0800 107 1754 (24 hour helpline)

97 Cobbold Road, Willesden NW10 9SU & Willesden Centre for Health, Harlesden Road, Willesden NW10 3RY

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Brent Recovery Day Programme (prev. known as ARCC)

Services offered: , ,

The Recovery Day Programme provides effective recovery treatment for people with addiction problems in Brent, to help them get back to a clean and sober lifestyle, free from addiction.

It operates mainly out of offices in the Willesden Centre for Health in Harlesden Road.

Tel: 0300 303 4611 or 0800 107 1754

Willesden Centre for Health, Harlesden Road NW10 3RY

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Brent Send Information, Advice & Support Service (SENDIASS)

Services offered: , , ,

Brent SENDIASS is funded by Brent Council and a grant from the Department for Education.

Its role is to empower parents and families of children with SEND to have the confidence and ability to take an active and informed role in their children’s education. They offer impartial and confidential advice, separate from the council, covering educational matters, social care and health entitlements.

Email address: sendias@brent.gov.uk.

Tel: 020 8937 3434

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Brent, Wandsworth and Westminster Mind

Services offered: , ,

Brent Mind is part of “Brent, Wandsworth and Westminster Mind”, and they provide a range of services for Brent residents living with a mental health problem. These services include:

Talking Therapies, Mother Tongue Counselling, Community Befriending, Recovery Day Services, Support into Education, Training, Volunteering and Work, Peer Development and Support, Supported Housing, Service User Involvement, Young People’s Services, Creative Arts and Community Training.

Email address: admin@bwwmind.org.uk.

Tel: 020 7604 5177

Ashford Place, Ashford Road, London NW2 6TU (Brent Office)

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British Red Cross – Connecting Communities service

Services offered:

The British Red Cross “Connecting Communities” service can provide help such as:

  • meeting new friends
  • rediscovering your interests or finding new ones
  • building your confidence.

Email address: connectbrent@redcross.org.uk.

Tel: Ashok Pursani 07702 918 544 (Mon-Wed) or 020 8944 0246 (Mon-Fri)

Visit Harlesden Library on Wednesdays between 10 am and 1 pm

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Care Quality Commission

Services offered: , ,

This is the Government’s independent regulator responsible for ensuring that care provided by care homes, dental and GP surgeries, hospitals, and other care services (including in people’s own homes) meets government standards of quality and safety.  You can download reports on services in Brent by clicking on the “Visit website” link.

Email address: enquiries@cqc.org.uk.

Tel: 03000 616161

n/a

Visit website

ChildLine

Services offered:

ChildLine is a private and confidential service for children and young people up to the age of 19.  You can contact a ChildLine counsellor about anything – no problem is too big or too small.

Tel: 0800 1111

n/a

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Citizens Advice Brent

Services offered: , ,

Help people to resolve their money, legal and other problems by providing free, independent, confidential and impartial advice regardless of their backgrounds or circumstances.

Also, they offer information, advice and guidance for Deaf people living in Brent.  For more information on this service call or text 07467 914132 or minicom 0845 688 2527 (email address: advice@royaldeaf.co.uk).

Tel: 020 8438 1249

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Community Action on Dementia – Brent

Services offered:

The aim of “Community Action on Dementia – Brent” is to support Brent’s residents and businesses to create a dementia friendly borough which enables an improved wellbeing for people living with dementia.

For a list of social support services for people affected by dementia click here.

Email address: info@cad-brent.org.uk.

Tel: 020 8208 8591

60 Ashford Road, Cricklewood NW2 6TU

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Congestion Charge Blue Badge 100% Discount

Services offered:

If you hold a Blue Badge you can register to receive a 100% discount of the London Congestion Charge for a one-off fee of £10.  A carer can also apply for this on behalf of the person they care for, but the discount will only apply when the person they care for is travelling with them.

Tel: 0343 222 1234

TfL Customer Service, 4th Floor, 14 Pier Walk, London SE10 0ES

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Dental and Oral Health Services in Brent

Services offered:

To find your nearest dentist click on the “Visit website” link and enter your location.

Please note if the person you care for might experience difficulty accessing dental care then the Wembley Centre for Health & Care Dental Clinic may be able to help.  This service is provided for patients living in Brent and registered with a GP in Brent that have one of the following special circumstances:

  • Learning or physical disability
  • Social or psychological problems
  • Medical problems that complicate dental treatment
  • Severe or abnormal fear of dental treatment
  • Housebound (home visits)
  • Children under the age of 14 with learning disabilities, with severe dental decay who have difficulties accepting treatment upon referral.

For further information on this service contact Wembley Centre for Health & Care’s Dental and Oral Health Service on telephone no. 020 8795 6313 / 6316.

Tel: n/a

n/a

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Dial-a-Ride

Services offered:

Provide a free door-to-door service for people with long-term disability and/or health problems who are virtually unable to use public transport.

You can use the service for shopping, visiting friends and family and travelling to recreational activities such as the theatre.
You should not use the service for attending hospital appointments, travelling to and from work, travelling to and from day centres and school.

Email address: DAR@tfl.gov.uk.

Tel: 0343 222 7777

n/a

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Disabled Living Foundation

Services offered:

Disabled Living Foundation’s “Living made easy” and “AskSARA” web-sites offer impartial advice and information about daily living equipment and other aspects of independent living (including clothing) to help disabled and frail people of all ages manage in their own homes.  This includes information and advice on Telecare systems.

To view and try equipment out before making a decision you can visit their London centre (see Address below) by making an appointment.  To make an appointment telephone 0207 289 6111 and ask for extension 247 or 204.

Tel: 0300 999 0004

Ground Floor, Landmark House, Hammersmith Bridge Road, London W6 9EJ

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Disabled Persons Freedom Pass

Services offered:

Allows Brent residents with a substantial and permanent disability to enjoy free public transport within Greater London.  The pass is valid on London Transport buses, London Underground and Overground, Docklands Light Railway, National Rail Services and London Tramlink.  To apply click on the Visit website link

For further information about the pass click here.
Email address: independenttravelteam@brent.gov.uk.

Tel: 020 8937 5796

n/a

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District Nurses, Brent (incl. Out of Hours Emergencies)

Services offered: ,

District nurses provide nursing services to people unable to leave their own homes.  The services of a District Nurse can be requested via your GPs surgery.

In case of Out of Hours Emergencies telephone 020 8967 5000.

Tel: 020 8967 5000

Click on "Visit website" button for further details

Visit website

EACH Brent – Alcohol and Drug advice and counselling service

Services offered: , ,

EACH is a specialist counselling and support agency providing a range of community based services to people concerned about their own alcohol and drug use or that of a relative or friend.

Email address: brent@eachcounselling.org.uk.

Tel: 020 8961 8623

The Designworks, Park Parade, Harlesden NW10 4HT

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Elders Voice

Services offered: , , , ,

Elders Voice provide practical and social services to the older people in the Borough.

This includes an Accident Prevention Service help keep vulnerable people safe and secure in their homes.  The service can carry out basic repairs, improvements and adaptations such as electrical, carpentry and plumbing jobs. For more information please contact Louise Mackenzie on 020 8206 7506 (or louisem@eldersvoice.org.uk).

Tel: 020 8968 8170

181 Mortimer Road, London NW10 5TN

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Freedom Pass for Older Persons

Services offered: ,

The Freedom Pass for older people gives free travel on most public transport in London 24 hours a day (after 9.30am on most National Rail services within the London area), including all day at weekends and on public holidays.

If you are aged 60 or over, but not yet eligible for the Freedom Pass, you can still get free travel in London by applying for the 60+ London Oyster Photocard.

Tel: 0845 275 7054

n/a

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Healthwatch Brent

Services offered: ,

An independent organisation whose aim is to give people in Brent a stronger voice to influence and challenge how health and social care services are provided in the borough.
Healthwatch Brent staff and volunteers seek to represent the experiences and views of patients and service-users.

Helps local people get the best out of their health and social care services. Through this Healthwatch Brent will:

– be a strong, local citizen voice, making a difference to health and social care provision for the people of Brent;
– provide ways for people’s experiences and views to be heard from all communities, including those that are seldom listened to;
– carry out public engagement;
– gather and analyse meaningful and robust local data and evidence and to present to the people that make decisions about health and social care services; and
– challenge service providers and commissioners so that the people in Brent have timely and good quality information and advice.

If you have a complaint or something to say about local health and social care services, Healthwatch Brent is the body to report it to.

Contact email address: info@healthwatchbrent.co.uk.

Tel: 020 8102 9174

SEIDs Hub, Empire Way, Wembley HA9 0RJ

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Help Somalia Foundation

Services offered:

Provide a range of service for the local somalian community, including free and confidential advice, assistance, counselling, translation and interpreting services in matters such as education, housing, money, training and welfare benefits.  Social and cultural activities.

Email address: info@helpsomaliafoundation.org.

Tel: 020 8830 3568

Moran House, Suite 3, 449-451 High Road, Willesden NW10 2JJ

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Homeshare

Services offered: ,

Homeshare is a scheme that matches people who want help or support around the house with people who need accommodation and are willing to help. The service helps people from all walks of life in need of an extra helping hand at home in London. To find out more visit the website.

Email address: laura.johnson@novus-homeshare.org.uk.

Tel: 020 8868 5224

c/o Harrow Carers, 376-378 Pinner Road, Harrow HA2 6DZ

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Independent Age

Services offered: , ,

Provide an information and advice service for older people, their families and carers, to get the best care and support for older people whether it is in their own home, in hospital or in a care home.

Their services also include “A friendly voice to talk to” anyone over 65 years old who is lonely and would benefit from a volunteer calling them on a regular basis.

Email address: advice@independentage.org.

Tel: 0800 319 6789

6 Avonmore Road, London W14 8RL

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IPSEA (Independent Parental Special Education Advice)

Services offered: ,

Offers free and independent legally based information, advice and support to help get the right education for children and young people with all kinds of special educational needs and disabilities.

Tel: 01799 582 030

n/a

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Kooth

Services offered: ,

A free, safe and anonymous online mental health support service for young people aged 11-25 battling mental health issues.  This can include eating disorders, exam stress, knife crime and suicidal thoughts.

The service includes peer-to-peer support, moderated forums, goal setting and counsellor messaging.

Tel:

Visit website

Linking Lives Brent

Services offered:

This is a part of Linking Lives UK, a national charity and befriending network to reduce loneliness and support isolated older people.

The service is for people aged 60+. Volunteer befrienders make home visits weekly or fortnightly. Visits last about one hour and can include a short walk to the local park or local places of interest. The service does not include shopping.

Email address: brent@linkinglives.uk.

Tel: 07954 082 347

Leadership Training Centre, 40-43 North End Road, Wembley HA9 0AT

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London Fire Brigade – Fire Safety & Smoke Alarms

Services offered: , , ,

London Fire Brigade (LFB) provide a home fire safety visit to offer advice on how to make your home safe and where appropriate fit a smoke alarm for free.

LFB will visit people and places where there is a higher risk of fire.  This includes high risk individuals such as older people, especially those living alone, those with mobility, vision and hearing impairment, mental health services users and those liable to intoxication through alcohol/drug use.  If you are concerned request a home fire safety visit.

Email address: firesafetyregulationNW@london-fire.gov.uk.

IN AN EMERGENCY DIAL 999.

Tel: 020 8555 1200

n/a

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MedicAlert

Services offered:

A national charity that sells ID bracelets, necklaces and watches that can be worn by anybody suffering from a chronic illness.  Emergency personnel and healthcare professionals are trained to recognise MedicAlert ID jewellery so that they can provide the right support and/or treatment at the right time.

Email address: info@medicalert.org.uk.

Tel: 01908 951045

MedicAlert House, 327-329 Witan Court, Upper Fourth Street, Milton Keynes MK9 1EH

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Motability

Services offered:

Provide disabled people with safe, reliable and affordable vehicle adapted cars.  It is a way to lease a new car, scooter or powered wheelchair without the worry of owning and running one.

Tel: 0300 456 4566

Motability Operations, City Gate House, 22 Southwark Bridge Road, London SE1 9HB

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NHS 111 Service

Services offered: ,

Call 111 if:

  • you need medical help fast but it is not a life-threatening situation (i.e not a 999 emergency)
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you do not have a GP to call
  • you need health information or reassurance about what to do next.

NHS 111 service is available 24 hours a day, 7 days a week.

Tel: 111

n/a

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NHS Carers Direct helpline

Services offered:

NHS Choices service offering confidential information and advice for carers, including an online webchat service.

Tel: 0300 123 1053

Carers Direct, PO Box 27079, Glasgow G3 9EJ

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NHS Walk-in & Urgent Care Centres in and around Brent

Services offered: ,

Walk-in Centres, Urgent Care Centres and minor injuries units can treat minor illnesses and injuries that are urgent but not life threatening.  They also provide health advice.

Most are open from early in the morning until late at night.  You do not need an appointment, and you will be seen by an experienced nurse or a GP.

Tel: n/a

n/a

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Penderels Trust

Services offered: ,

Penderels Trust is a not-for-profit organisation – that has been chosen by Brent Council to offer Payroll services support to adults and children (including family carers as well) who are in receipt of Direct Payment – to enable them to live independently in their own homes.

Please note since 1 December 2018 some of the services Penderels Trust provide has changed. Penderels continue to provide Payroll services.

Direct Payment Support Services are now being provided by Brent Council. Tel no. 020 8937 4111 (email: DPenquiries@brent.gov.uk).

Managed Accounts are now being provided by Brent Council. Timesheets and invoices for managed accounts should now be emailed to MAPayments@brent.gov.uk or you can post them to: Direct Payments Team, Brent Civic Centre, 1 Engineers Way, Wembley HA9 0FJ.

Tel: 02476 511375 Payroll department

Payroll Office, 1A Brandon Lane, Coventry, West Midlands CV3 3GU

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Research Institute for Disabled Consumers (RiDC)

Services offered:

A national charity that provides independent, free, practical and unbiased advice on equipment and products for disabled and older people and their carers.

Email address: mail@ridc.org.uk.

Tel: 020 7427 2460

Ground Floor, Unit 10, Blenheim Court, 62 Brewery Road, London N7 9NY

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SANE

Services offered:

Provides emotional support and information to anyone affected by mental illness, including family, friends and carers.  Telephone manned every day of the year from 4.30pm to 10.30pm.

Tel: 0300 304 7000

1st Floor, Cityside House, 40 Adler Street, London E1 1EE

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Scope

Services offered: , , , , , ,

Provide information and support to help people living with a disability, including their families and friends. This includes independent living, assistive technology, work, money and benefits, etc.

Deaf people need to first dial 18001 before the Freephone number of 0808 800 3333.

Email address: helpline@scope.org.uk.

Tel: 0808 800 3333

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SENDirect / CONTACT for families with disabled children

Services offered: ,

A national charity that provides online information and advice to help families find the activities and support that suit their interests, preferences, lifestyle and budget, and that can make adjustments to support any additional needs they have.

Tel: 0808 808 3555

SENDirect, Contact A Family, 209-211 City Road, London EC1V 1JN

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Shelter

Services offered:

Provide free and confidential advice, information and advocacy to people with all kinds of housing problems.

Tel: 0808 800 4444

88 Old Street, London EC1V 9HU

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Social Involvement in Brent Initiative (SIBI)

Services offered: , , , , ,

SIBI aims to tackle loneliness and social isolation in Brent by signposting people who are isolated to the wealth of clubs, groups, classes and activities in Brent.

They talk with people about their interests, whether that’s art, sport, music, going to a lunch club or playing dominos. From a regularly updated list of 1,100 activities in Brent they can suggest activities in the local community.

Also, they signpost to other resources to help tackle underlying issues such as transport, counselling or peer support.

SIBI is funded by Brent Adult Social Care and Brent Public Health.

Email address: sibi@cvsbrent.org.uk.

Tel: 020 3011 1699 or 0741 531 5998

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Stroke Association

Services offered:

Provides support and information to people who have suffered a stroke, including those who care for them.

Email address: info@stroke.org.uk.

Tel: 0303 3033 100

240 City Road, London EC1V 2PR

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Surewise.com

Services offered:

Surewise.com is a private organisation that provides Carer Insurance and Personal Assistant Insurance whether you receive direct payments and employ Carers, or you are an employed carer, an employer of carers or you are a self-employed carer.

It is important for carers and their employers to consider specialist Carers Insurance to protect themselves against risks they face in the workplace and provide appropriate insurance and other relevant policies.

Also they provide insurance cover for mobility scooters, powerchairs and wheelchairs.

Email address: customerservices@surewise.com.

Tel: 01268 200 020

Customer Services, Sure Wise Limited, Unit 3 Hadleigh Park Business Park, Hadleigh, Benfleet, Essex SS7 2PP

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Talk about Autism

Services offered:

Provided by Ambitious about Autism, this is an online community and discussion forum for everyone interested in autism, including parents, carers and family members.

Email address: info@ambitiousaboutautism.org.uk.

Tel: 020 8815 5444

The Pears National Centre for Autism Education, Woodside Avenue, London N10 3JA

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Thank A Carer

Services offered: ,

Thank a Carer is a private organisation set up to recognise carers for the hard work they do, every day, and to provide an opportunity to thank them.

They run weekly giveaways in which anyone can nominate a carer they know to win a Carer of the Week mug, a £10 supermarket voucher, a box of chocolates, and most importantly, a recognition of thanks for being a dedicated carer.

Email address: contact@surewise.com.

Tel: 01268 200 020

Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex SS7 2PP

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The National Autistic Society

Services offered:

Provide information, advice and support to people living with autism (including Asperger syndrome) and their families.

The online discussion forum “Community” is available for carers and relatives to share their thoughts, experiences and ideas, as well as a confidential “Parent to Parent” telephone service (no. 0808 800 4106).

Tel: 0808 800 4104

393 City Road, London EC1V 1NG

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The Relatives & Residents Association

Services offered: , ,

Provide information and support to help people make confident and informed choices – whether about selecting a care home, paying for care, adjusting to being in care, or complaining about the quality of care they, or a relative or friend, are receiving.

Email address: info@relres.org.

Tel: 020 7359 8136

1 The Ivories, 6-18 Northampton Street, London N1 2HY

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Toucan Employment

Services offered:

Support people with learning difficulties/disabilities in Brent to help them find and retain appropriate supported employment.

Email address: info@toucanemployment.org.

Tel: 020 8453 7160

Room 303, Dephna House, 119 Neasden Lane NW10 1PH

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Turn2us

Services offered:

Provide information and advice to help people in financial need to access welfare benefits, charitable grants and other financial help – online, by phone and face-to-face through partner organisations.

Click here to access their free online Benefits Calculator.

Click here to access their free Grants Search facility.

Tel: 0808 802 2000

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West Indian Senior Citizen Organisation

Services offered:

A Senior Citizen’s club in Brent for Caribbean people.

Email address: admin@saintms.co.uk.

Tel: 020 8965 3533

All Souls Avenue, Kensal Rise, London NW10 5AL

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