A centre of excellence in Brent for local children and young people aged 5 – 18, with profound and multiple learning difficulties, complex health needs, physical disabilities and autistic spectrum disorders. They offer opportunities for them to enjoy new experiences and make a positive difference and for parents, in turn, to get the chance for valuable short break.
Dementia UK’s national dementia helpline service, provided by experienced Admiral Nurses, providing practical advice and emotional support to family and professional carers of people living with dementia (including people worried about their memory).
Provide information, support and guidance for anyone affected by dementia (including carers). This includes the online “Talking Point” forum, which is a place where you can ask for advice, share information, join in discussions and feel supported.
Also, here is a link to “The Dementia Guide” which contains useful information if you are caring for someone who has been diagnosed with any type of dementia.
A community resource centre (previously known as Cricklewood Homeless Concern) based in Cricklewood that provides advice and support on a range of issues. These include homelessness, training, employment and health.
Also they run a Dementia Peer Support Project that is suitable for people living with dementia who have capacity to engage in a peer support role, as well as a Dementia Café.
A specialist women’s organisation that provides support to Black, Minority, Ethnic and Refugee women and children. The Centre provides free, confidential and professional services to women and children through provisions of advice and information, counselling, advocacy, outreach and support groups and services.
Provide a confidential service for individuals who request bereavement counselling or related advice. The service is free to any Brent resident of whatever age or ethnic group and is provided by trained voluntary bereavement counsellors.
The Blue Badge scheme is to help you park closer to your destination if you have mobility problems. A carer can also apply for a Blue Badge on behalf of the person they care for, but the Blue Badge can only be used when the person they care for is travelling with them. To check whether you are eligible to apply online click on the Visit website link.
Brent Continence Advisors run clinics at Wembley Centre for Health & Care. If you cannot attend a clinic you can you can make an appointment to be seen and assessed at home. For more details click on the Visit website button below.
Tel: 020 8795 6454
Wembley Centre for Health & Care, 116 Chaplin Road, Wembley HA0 4UZ
HOW TO REPORT ABUSE AGAINST A CHILD. If you have concerns about a child being harmed or at risk of harm contact Brent Council Children’s Care Services on Telephone 020 8937 4300 (Monday to Friday between 9am and 5pm).
Outside normal hours contact Brent Council’s Emergency Duty Team on Telephone 020 8863 5250.
Tel: 020 8937 4300
Brent Civic Centre, Engineers Way, Wembley HA9 0FJ
Brent’s Flexible Childminding Pool can help job-seeking parents and those who work unusual hours to find good quality, affordable childcare. To find out more about the service, email the Children & Families Information Service at firstname.lastname@example.org or telephone 020 8937 3001.
Tel: 020 8937 3001
Children and Families Information Service, Civic Centre, Engineers Way, Wembley HA9 0FJ
This is a service run by the Brent Memory Service.
Primary Care Dementia Practitioners provide advice and support to people living with dementia and their carers. This includes medication reviews, understanding the condition, maintaining independence, and other issues such as how to deal with challenging behaviour.
The Gateway to Support Services Hub delivers social care services and statutory advocacy for Brent residents.
They aim for people who need additional social care support to lead full and active lives where they are supported to be independent as far as they can be. They also want people to have to choice and control over the support they receive.
The Hub provides a single point of access to three main services on Carers’ Support, Statutory Advocacy and Social Isolation.
Provide a range of services for the local Indian community. Advice and casework in community care, employment, housing, immigration, welfare benefits, disability, older and young people’s issues. Social and cultural activities.
Library books delivered to your door. This service is for people of all ages who find it difficult to get to a library due to a disability, age related problems, ill-health, caring responsibilities or similar.
Brent Parent Carer Forum (BPCF) is Brent Council’s official independent support group for families of children and young people with special educational needs and disabilities (SEND). BPCF works with the council and other organisations to help design and develop services that improve the lives of children and young people with SEND and allow them to reach their potential.
BPCF encourages parents to have a voice and to raise awareness of their children’s needs by taking part in discussions and consultations with the council, schools and health providers.
The forum is free to join and open to all Brent parents and carers of children and young people with SEND up to the age of 25.
Brent SENDIASS is funded by Brent Council and a grant from the Department for Education.
Its role is to empower parents and families of children with SEND to have the confidence and ability to take an active and informed role in their children’s education. They offer impartial and confidential advice, separate from the council, covering educational matters, social care and health entitlements.
Brent Mind is part of “Brent, Wandsworth and Westminster Mind”, and they provide a range of services for Brent residents living with a mental health problem. These services include:
Talking Therapies, Mother Tongue Counselling, Community Befriending, Recovery Day Services, Support into Education, Training, Volunteering and Work, Peer Development and Support, Supported Housing, Service User Involvement, Young People’s Services, Creative Arts and Community Training.
This is the Government’s independent regulator responsible for ensuring that care provided by care homes, dental and GP surgeries, hospitals, and other care services (including in people’s own homes) meets government standards of quality and safety. You can download reports on services in Brent by clicking on the “Visit website” link.
Help people to resolve their money, legal and other problems by providing free, independent, confidential and impartial advice regardless of their backgrounds or circumstances.
Also, they offer information, advice and guidance for Deaf people living in Brent. For more information on this service call or text 07467 914132 or minicom 0845 688 2527 (email address: email@example.com).
The aim of “Community Action on Dementia – Brent” is to support Brent’s residents and businesses to create a dementia friendly borough which enables an improved wellbeing for people living with dementia.
For a list of social support services for people affected by dementia click here.
If you hold a Blue Badge you can register to receive a 100% discount of the London Congestion Charge for a one-off fee of £10. A carer can also apply for this on behalf of the person they care for, but the discount will only apply when the person they care for is travelling with them.
Previously known as the “Friends of African/Caribbean Carers and Sufferers of Dementia”. Support carers and people living with dementia among the African/Caribbean and other Black Minority Ethnic communities.
To find your nearest dentist click on the “Visit website” link and enter your location.
Please note if the person you care for might experience difficulty accessing dental care then the Wembley Centre for Health & Care Dental Clinic may be able to help. This service is provided for patients living in Brent and registered with a GP in Brent that have one of the following special circumstances:
Learning or physical disability
Social or psychological problems
Medical problems that complicate dental treatment
Severe or abnormal fear of dental treatment
Housebound (home visits)
Children under the age of 14 with learning disabilities, with severe dental decay who have difficulties accepting treatment upon referral.
For further information on this service contact Wembley Centre for Health & Care’s Dental and Oral Health Service on telephone no. 020 8795 6313 / 6316.
Provide a free door-to-door service for people with long-term disability and/or health problems who are virtually unable to use public transport.
You can use the service for shopping, visiting friends and family and travelling to recreational activities such as the theatre.
You should not use the service for attending hospital appointments, travelling to and from work, travelling to and from day centres and school.
Disabled Living Foundation’s “Living made easy” and “AskSARA” web-sites offer impartial advice and information about daily living equipment and other aspects of independent living (including clothing) to help disabled and frail people of all ages manage in their own homes. This includes information and advice on Telecare systems.
To view and try equipment out before making a decision you can visit their London centre (see Address below) by making an appointment. To make an appointment telephone 0207 289 6111 and ask for extension 247 or 204.
Tel: 0300 999 0004
Ground Floor, Landmark House, Hammersmith Bridge Road, London W6 9EJ
Allows Brent residents with a substantial and permanent disability to enjoy free public transport within Greater London. The pass is valid on London Transport buses, London Underground and Overground, Docklands Light Railway, National Rail Services and London Tramlink. To apply click on the Visit website link
Elders Voice provide practical and social services to the older people in the Borough.
This includes an Accident Prevention Service help keep vulnerable people safe and secure in their homes. The service can carry out basic repairs, improvements and adaptations such as electrical, carpentry and plumbing jobs. For more information please contact Louise Mackenzie on 020 8206 7506 (or firstname.lastname@example.org).
The Freedom Pass for older people gives free travel on most public transport in London 24 hours a day (after 9.30am on most National Rail services within the London area), including all day at weekends and on public holidays.
If you are aged 60 or over, but not yet eligible for the Freedom Pass, you can still get free travel in London by applying for the 60+ London Oyster Photocard.
An independent organisation whose aim is to give people in Brent a stronger voice to influence and challenge how health and social care services are provided in the borough.
Healthwatch Brent staff and volunteers seek to represent the experiences and views of patients and service-users.
Helps local people get the best out of their health and social care services. Through this Healthwatch Brent will:
– be a strong, local citizen voice, making a difference to health and social care provision for the people of Brent;
– provide ways for people’s experiences and views to be heard from all communities, including those that are seldom listened to;
– carry out public engagement;
– gather and analyse meaningful and robust local data and evidence and to present to the people that make decisions about health and social care services; and
– challenge service providers and commissioners so that the people in Brent have timely and good quality information and advice.
If you have a complaint or something to say about local health and social care services, Healthwatch Brent is the body to report it to.
Provide a range of service for the local somalian community, including free and confidential advice, assistance, counselling, translation and interpreting services in matters such as education, housing, money, training and welfare benefits. Social and cultural activities.
Homeshare is a scheme that matches people who want help or support around the house with people who need accommodation and are willing to help. The service helps people from all walks of life in need of an extra helping hand at home in London. To find out more visit the website.
Hospices aim to improve the lives of people who have an incurable illness. Hospices provide care for people from the point at which their illness is diagnosed as terminal to the end of their life, however long that may be. For a list of Hospices in and around Brent click on the “Visit website” link.
A free, safe and anonymous online mental health support service for young people aged 11-25 battling mental health issues. This can include eating disorders, exam stress, knife crime and suicidal thoughts.
The service includes peer-to-peer support, moderated forums, goal setting and counsellor messaging.
This is a part of Linking Lives UK, a national charity and befriending network to reduce loneliness and support isolated older people.
The service is for people aged 60+. Volunteer befrienders make home visits weekly or fortnightly. Visits last about one hour and can include a short walk to the local park or local places of interest. The service does not include shopping.
London Fire Brigade (LFB) provide a home fire safety visit to offer advice on how to make your home safe and where appropriate fit a smoke alarm for free.
LFB will visit people and places where there is a higher risk of fire. This includes high risk individuals such as older people, especially those living alone, those with mobility, vision and hearing impairment, mental health services users and those liable to intoxication through alcohol/drug use. If you are concerned request a home fire safety visit.
A national charity that sells ID bracelets, necklaces and watches that can be worn by anybody suffering from a chronic illness. Emergency personnel and healthcare professionals are trained to recognise MedicAlert ID jewellery so that they can provide the right support and/or treatment at the right time.
If you need help in a mental health crisis you should call your care co-ordinator/lead professional between the hours of 9am and 5pm. For out of hours urgent advice and crisis support you can call this number.
Penderels Trust is a not-for-profit organisation – that has been chosen by Brent Council to offer Payroll services support to adults and children (including family carers as well) who are in receipt of Direct Payment – to enable them to live independently in their own homes.
Please note since 1 December 2018 some of the services Penderels Trust provide has changed. Penderels continue to provide Payroll services.
Direct Payment Support Services are now being provided by Brent Council. Tel no. 020 8937 4111 (email: DPenquiries@brent.gov.uk).
Managed Accounts are now being provided by Brent Council. Timesheets and invoices for managed accounts should now be emailed to MAPayments@brent.gov.uk or you can post them to: Direct Payments Team, Brent Civic Centre, 1 Engineers Way, Wembley HA9 0FJ.
Tel: 02476 511375 Payroll department
Payroll Office, 1A Brandon Lane, Coventry, West Midlands CV3 3GU
A national charity that provides online information and advice to help families find the activities and support that suit their interests, preferences, lifestyle and budget, and that can make adjustments to support any additional needs they have.
Tel: 0808 808 3555
SENDirect, Contact A Family, 209-211 City Road, London EC1V 1JN
SIBI aims to tackle loneliness and social isolation in Brent by signposting people who are isolated to the wealth of clubs, groups, classes and activities in Brent.
They talk with people about their interests, whether that’s art, sport, music, going to a lunch club or playing dominos. From a regularly updated list of 1,100 activities in Brent they can suggest activities in the local community.
Also, they signpost to other resources to help tackle underlying issues such as transport, counselling or peer support.
SIBI is funded by Brent Adult Social Care and Brent Public Health.
Surewise.com is a private organisation that provides Carer Insurance and Personal Assistant Insurance whether you receive direct payments and employ Carers, or you are an employed carer, an employer of carers or you are a self-employed carer.
It is important for carers and their employers to consider specialist Carers Insurance to protect themselves against risks they face in the workplace and provide appropriate insurance and other relevant policies.
Also they provide insurance cover for mobility scooters, powerchairs and wheelchairs.
Thank a Carer is a private organisation set up to recognise carers for the hard work they do, every day, and to provide an opportunity to thank them.
They run weekly giveaways in which anyone can nominate a carer they know to win a Carer of the Week mug, a £10 supermarket voucher, a box of chocolates, and most importantly, a recognition of thanks for being a dedicated carer.
Provide information, advice and support to people living with autism (including Asperger syndrome) and their families.
The online discussion forum “Community” is available for carers and relatives to share their thoughts, experiences and ideas, as well as a confidential “Parent to Parent” telephone service (no. 0808 800 4106).
Provide information and support to help people make confident and informed choices – whether about selecting a care home, paying for care, adjusting to being in care, or complaining about the quality of care they, or a relative or friend, are receiving.
The University of the Third Age (U3A) is a voluntary organisation which provides, life-enhancing and life-changing opportunities for older people. In Brent U3A takes place in different settings around the Borough. People meet, discuss and learn new things that they are interested in their own time at their own pace.
Provide information and advice to help people in financial need to access welfare benefits, charitable grants and other financial help – online, by phone and face-to-face through partner organisations.
Brent Carers Centre is the leading independent unpaid carer support charity in Brent. Providing support to those who care (including family carers) is a vital part of the service we offer.
If you shop online, consider installing a Shop&Give reminder on your PC, tablet or device. It will enable you to shop at your favourite online store, and raise funds for Brent Carers Centre without it costing you anything extra.